Name: Carol Penfound
Telephone: 705-719-0283
Email: cpenfound@rogers.com
Remote Name: 65.49.169.22
Date: 30 Sep 2004
Time: 08:49:58
Summary of Qualifications Strong advanced problem solving, interpersonal, communication and organizational skills Extensive knowledge and experience with many Microsoft platforms and server applications Excel in developing and implementing projects through system analysis Ability to function as a team player and alternatively work independently to achieve objectives Strong analytical, problem solving, deployment and technical skills Accountable - Self Starter - Professional - Dependable Experience C-Sphere Computer Consulting December 2003- present- Network consulting, Web page Development BDO Dunwoody LLP, November 2001 to December 2003/ Computer Network Coordinator Project-2003 Worked as part of a Regional team planning developing and completing a project to standardize and upgrade software and hardware to all clients in the region through use of Ris servers, Microsoft deployment tools and user state migration for rollout. Attended National meeting discussing enterprise Management and the regional role in conjunction with sharing duties of remote administration Proactively attended regional meetings to determine the current state and future needs of; inventories, budgets, licensing, and Network Architecture in relation to development of our National project plan. Held meeting with clients (Partners), discussing the deployment process, budgeting, effect on daily office operations, and proactively introducing process improvement through deployment of XP Pro and XP office. Scheduled and performed training sessions for all employees to attend explaining the new software (O/S- XP Pro, Office XP), how it effects them and all it benefits. Further follow-up included creating and implementing in depth Office XP sessions. Project-2002 I was one of three in a Regional team developing and implementing a Project for rollout of Servers from NT 4 to Server 2000 Provided partners with a process consultation discussing Deployment process and benefits. Projection and Project Planning included assessment of current state of the budget, hardware, software and Network architecture. Preparation included hardware upgrades to servers, installing a backup drive, processor upgrade, memory upgrade, and ordering new servers. • Inventory control: Forecasting office requirements and purchased accordingly • Prepared and performed, Word, Excel and IE basic and Outlook advanced training sessions for 100 staff 15 per class over a 2 month period • Planned and implemented Business desktop deployment: XP Professional rollout (from 2000 Professional) 100 workstations, installed Office XP and accounting software, as well as configuring for the domain and use of remote (VPN) network through Nortel Networks • Daily maintenance and support of all programs, hardware and software of 5 Servers and 100 clients on a Wan • Performed ongoing supported for customers with all operating system, programs, network and hardware issues, created monthly IT update reports for Partner meetings • Telephone support- Meridian Systems • Remotely supported clients, servers, workstations through terminal services and XP’s remote desktop • Maintained office IT administration including: user permissions, shares on files and folders, user accounts, statistical reports and operating records complying with Firm policies •Researched and collected data on in depth troubleshooting techniques, and posted for Regional IT Team •Administered: NT 4.0, Windows 2000, Citrix 1.8 (including shadowing) •Performed hardware upgrades to servers and workstations (installation of backup drives, ram, hard drives, network cards, video cards, SCSI drives and CD drives) •Installed upgraded and configured operating systems, email, Microsoft Office and Outlook (including in class instruction) and all accounting industry related applications and programs on all servers an workstations •Performed server hardware installations- backup drives SCSI cards, hard drives and memory •Installed and configured Backup Exec including upgrades, software setup- media set, scheduling, and regular maintenance •Administered Citrix Server Farm, publishing and supporting Insolvency Systems software to ICA clients •Configured networked printers through NT, 2000 servers, Citrix Server on Wan and local installations, (HP Jet Direct Lexmark, Brother and Xerox digitals) GM Access, June 1999 to November 2001/ System Support Project Monthly monitoring of National deployment of data to dealership servers from Mainframe Attended meetings discussing monthly quota budgets, quality of service and time management •Supported GM dealerships across Canada with their servers, workstations and automotive industry related software programs (FACTS, infonet) •Documenting each case into Seibel and escalating when necessary and following up with client •Worked as team support with EDS, troubleshooting NT Server 4.0, NT 4 Workstation, cabling, LAN and WAN, connections Network protocols, TCP/IP, static routing, DHCP, cabling and connection of hubs, software issues, escalating when necessary, following up with clients. •Supported UPS, back up units and supportive Arcserve software, network software, hardware components, and protocols •Daily managed performance of servers and network connections •Client builds, server setups and blue screen recoveries •Support of printers, programs, and satellite equipment including receivers Volunteer for CNIB, May 1999 to 2001 •Facilitated in teaching students how to use computers, industry related programs and the Internet •Installed and supported all related software for the blind including Dectalk and Jaws • Supported network for workstations, scanners, brail units and printers Freelance Consulting, September 1998-1999 •Hardware/ built computer from motherboard, including all devices •Installed and configured NT servers to network. •Administered troubleshooting through the Internet: Hardware/ Software installs, file locations, programs and setting up network protocols •Setup NT servers and Win 98 for dual booting •Performed Disk administration set up Raid 5 (disk striping) for NT servers Business Owner 1985-1990 Owner operator / Visions Hair Studio Created and implemented a five year business plan Managed two staff and operated daily business functions Financial planner- Implemented Marketing strategies Resource planner – retail ordering and inventory Sold business for a profit to pursue a career in the computer field The Haircutting Place 1982-1985, Regional Manager Manager of 5 stores and 100 staff Started as an assistant manager, over a period of 2 years I was sent into each store as a troubleshooting manager, increasing sales and training new managers, until I had five stores and was one of the top regional managers within the company, receiving continuous praise and bonuses in direct connection with salon sales and service. Created and implemented incentive programs and motivational training, increasing revenue by 10 thousand dollars yearly Hired and fired staff, managers and trained. Held monthly Manager meetings, regarding budgets, incentives and sales. Sales Floor: Sears Volunteer Position: Oshawa General Hospital Software Database: Siebel, Vantive Deployed and maintained in Corporate and Enterprise environments O/S –Microsoft Corporation NT 3.5, NT 4.0, Windows Server 2000 2000 Professional, XP Professional, ICA client, Citrix 1.8, IIS, Backup Exec. Arcserve, Infonet, Facts, Outlook Corp., Norton Corp., Xerox CentreWare, Explorer 3, 4, 5, 6, Netscape, MS Office 2000 (Outlook, Excel, Word, Power Point, Access), XP Office 2002, Jaws, automotive and accounting (Profile, Tax Prep, Prospect, Caseware, Quickbooks, Simply, Insolvency Software Systems including cheque writer) related software familiar with Solution Accelerator for Business Desktop Deployment Hardware Installation and configuration Dell, Compaq, upgrades and regular maintenance of Servers, Hubs, Cabling, Drives, Processors, UPS units, SCSI drives and devices, Backup drives, Printers (HP, Lexmark) and Xerox digitals Education Internet- Dell Certified (Hardware and software) – Dimension, Power Edge Servers, Latitude Notebooks, Optiplex, Precision, 2002 Ottawa- Charon Systems, Citrix XP Metaframe, CCA, 2002 Peterborough- Genesys, Cisco CCNA course, 2001 Microsoft Certified Systems Engineer, MCSE, 1998 Microsoft- IIS 4.0, TCP/IP, Server 4.0 Enterprise, Workstation, NT Server, Networking Essentials, 1998 Peterborough- Trent University Information Systems for Business & Government (Computer Studies) 2nd year course, 1999 Peterborough -Sir Sanford Fleming College Visual Basic, Internet, Quicken, 1998 Whitby- Computer Learning Center, Computerized Accounting Certificate (Accpac), WordPerfect, Lotus 1-2-3, 1994-1996 Oshawa- Durham College, Programming Basic, Business Management, Business Law 1, Italian, 1990 Toronto, Seattle- Context Training Corporation Personal & Professional Growth: Pursuit / Advancement of Excellence / the Wall, 1988-1989 Toronto- Centennial College, Human Resources Management 1982-1985 Humber College: Three-year apprenticeship program ADDITIONAL INFORMATION: Hobbies include Volunteering for the community, reading, international travel, and participating in sports activities.